Refund policy

At Petsupplystore, customer satisfaction is important to us. If you are not completely satisfied with your purchase, we offer a 30-day free return and refund policy. Return Eligibility To qualify for a return: • The request must be made within 30 days after delivery • The item must be unused and in its original condition • The product should be returned with original packaging when possible • Proof of purchase is required Free Returns Petsupplystore offers free return support for eligible items. Customers must contact our support team before returning any product so that we can provide the correct return instructions. Refund Processing Once the returned item is received and inspected, a refund will be issued to the original payment method used during checkout. Refund processing typically takes 5–10 business days, depending on the payment provider. Non-Eligible Returns Returns may not be accepted in the following situations: • Products returned outside the 30-day return window • Items damaged due to misuse • Products returned without prior contact with customer support If you experience any issues with your order, please contact us so we can assist you.